The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming.  Our core values include Passion, Authenticity, and the Desire to Make a Difference. 

A cover letter detailing how you meet the minimum and preferred qualifications for this position is required. You can upload a cover letter when you create an applicant profile.

• Hours of Work: Monday – Friday, 8:00am to 5:00pm with occasional evenings & weekends. 
• Screening will begin ASAP and continue until the position is filled. For full consideration, please apply by October 9th, 2024. 
• Start date to be determined, but as soon as practicable after the hiring/interview process.

Salary and Benefits: This is a full-time, benefited Administrator 1 level position. Starting salary range: $91,562.00 - $103,505.00/annually, depending upon experience.

• Educational Benefits for the employees and dependents
• Tuition Reimbursement
• 17 Paid Holiday/Closure Days
• Two Paid Personal Days
• Healthcare/Dental/Vision/Life Insurance
• Generous Retirement Benefits - 14.62% Employer Paid/4% Employee Paid
• Paid Vacation and Sick Leave
• Onsite Childcare Center
• Professional Development Opportunities

JOB SUMMARY:

The Director of Enrollment Services at LCCC is responsible for leading and managing enrollment services, aligning operations with strategic goals, and overseeing enrollment systems, processes and personnel.  The position involves collaboration with various departments, budget tracking, customer service, and reporting on enrollment strategies and outcomes. The Director ensures all activities align with the College’s mission and goals. A typical work schedule for this position is Monday - Friday 8:00am - 5:00pm but occasional evenings & weekends may be required at certain times. 

For information about Cheyenne, visit http://www.lccc.cc.wy.us/about/welcome.

ESSENTIAL FUNCTIONS – this position is Exempt , or is not eligible for compensatory or overtime pay provisions of the FLSA.  This listing of essential duties is not all-inclusive, but representative, other duties may be assigned.

• Provide effective leadership by overseeing enrollment strategies, guiding performance, developing recruitment and retention initiatives, and ensuring compliance with institutional policies.
• Implement strategic processes to increase enrollment rates by strengthening relationships with prospective students and key stakeholders. 
• Support Guided Pathways by collaborating with stakeholders, monitoring student progress, providing holistic advising, and ensuring student goal and pathway alignment to enhance student success.
• Facilitate comprehensive career exploration and successful transitions into fulfilling career paths by providing tailored career guidance, implementing exploration opportunities, and supporting the development of essential career skills.
• Create a service-oriented culture by implementing systems, processes, and services that ensure quality customer service, accuracy, efficiency and timeliness of information while removing barriers.
• Provide institutional leadership by setting strategic direction, collaborating with senior leadership, fostering cross-departmental initiatives, and ensuring alignment with college policies and goals.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Academic, student, and employee policies and procedures
• College recruitment, admissions, and advising process; regulatory requirements; and operational structure
• College student development theory
• Understanding of higher education theory and foundations
• Understanding of holistic advising
• Understanding of marketing to different populations of students
• Understanding of curriculum and degree paths

Skills:

• Excellent customer service skills: ability to communicate clearly with a variety of people in one-to-one and large group settings – either face-to-face, by telephone, or by other electronic means – ability to communicate in an informative manner, effectively listen, and be able to handle escalating situations with concern and confidence
• Interpersonal Skills – Ability to interact effectively with others, build relationships, and manage interpersonal dynamics.
• Leadership – Ability to lead, motivate and manage teams or projects, often including decision-making and conflict resolution.
• Teamwork and Collaboration – Ability to work effectively as part of a team, contributing to group goals and fostering a collaborative environment.
• Computer Software – proficient in computer-based training software, Microsoft Office Suite, Microsoft Outlook, and other relevant software applications to effectively complete job tasks.

Abilities:

• Ability to support time-based requests; able to function effectively in a multi-tasking, fast-paced environment with deadlines, frequent interruptions, and some high levels of urgency
• Attention to Detail – The ability to observe, analyze, and comprehend even the most minute aspects of
  a task or situation.
• Communication – The ability to effectively express your thoughts, ideas, and messages to diverse people in oral and written form. Public speaking skills and ability to write/edit emails, letters, and technical reports.
• Emotional Intelligence – Ability to manage both your own emotions and understand the emotions of people around you.
• Professionalism – Capable of representing the organization in a professional manner, adapting to various situations with maturity, and maintaining confidentiality and discretion at all times.
• Ability to travel when necessary

PHYSICAL/MENTAL DEMANDS

• To successfully perform the essential functions of this position, an employee must be able to maintain appropriate confidentiality with regard to employee and student data, documents, issues, etc., and respect privacy needs of employees and past employees with regard to the same.
• The ability to comply with highly inflexible deadlines is required to successfully perform the essential functions of this position; there will be multiple occurrences of sudden, urgent task completion required.
• While performing the essential duties of this position, an employee would frequently be required to move around the office space as well as within hallways, meeting rooms, and other parts of the campus facilities.
• There may be multiple/daily instances of prolonged personal computer use which would include keyboard and/or mouse usage as well as viewing a computer monitor.
• An employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds to perform essential position functions.
• Specific vision abilities required by this position include close vision, distance vision, ability to adjust focus.
• The overall work environment requires the mental ability to shift focal points quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well.
• The noise level in the work environment is usually moderate; however, there may be unexpected instances of somewhat loud sounds.

NOTE: This position description is a general description; it is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.  All employees of the College are expected to perform other tasks as assigned by their respective supervisor/manager regardless of job title or routine job duties.

EDUCATION AND EXPERIENCE REQUIREMENTS

Minimum Qualifications:   

• Master’s Degree from a regionally accredited institution.
• Five years of experience closely related to college enrollment management (i.e. recruitment, admissions, enrollment, etc.).
• Three years of supervisory experience.
• Valid Driver’s License and ability to be insured by the College’s insurance provider.
• Experience working in a postsecondary institution.

Preferred Qualifications:   

• Two years of experience as a Director of Admissions or Enrollment Management.
• Experience with Customer Relations Management (CRM) and student information systems software.
• Experience with holistic advising.
• Postsecondary leadership experience.
• Postsecondary experience within a comprehensive community college.
• More than five years of enrollment management experience.
• Experienced in supervising subordinates.

If you are selected for the position, your appointment is contingent upon successful completion of a background check. LCCC reserves the right to end this employment agreement should the results of your background investigation not be successful.

LCCC DOES NOT SPONSOR H1B VISAS.

Equal Opportunity Employer

Laramie County Community College is an equal opportunity and affirmative action educational institution and does not discriminate on the basis of race, color, national origin, sex, age, religion, genetic information, political affiliation, disability, veteran status or sexual orientation in admission or access to, or treatment or employment in, its educational programs or activities.

http://lccc.wy.edu/

http://www.lccc.wy.edu/about/humanresources