Laramie County Community College

  • Specialist, Technical Support II

    Job Location US-WY-Cheyenne
    Posted Date 3 months ago(9/21/2018 4:17 PM)
    # of Openings
  • Overview

    The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming.  Our core values include Passion, Authenticity, and the Desire to Make a Difference. 


    A cover letter detailing how you meet the minimum and preferred qualifications for this position is required. You can upload a cover letter when you create an applicant profile.

    Job Summary: 

    Core responsibilities of this position include:

    The Instructional Support Specialist II is a full-time benefited position within LCCC’s Center for Excellence in Teaching (CET). This position has the primary responsibility for the operational and system management, technical support, and training related to the College’s Learning Management System (LMS). This position works collaboratively with and supports LCCC LMS users in the use, design, update, and evolution of the College’s LMS. This position will collaborate with and support Instructional Designers to design, develop, and integrate multimedia technologies into the LMS using the latest software tools. Additionally, this position will maintain and actively track multiple development projects, plan system updates, coordinate with vendors, research emerging technologies, and provide recommendations and status updates to the Director of CET.


    LCCC in its strategic plan has identified important Core Values and Aspirational Values, which are inherent in the cultural fabric of the College.  The person fulfilling this role is expected to bear these qualities and advocate for them.


    Other tasks may be assigned based on contemporary institutional need.



    Benefits: For full listing of benefits, visit Benefits.


    Compensation: This is a Professional III position. Starting salary: $44,894-$51,628.


    Priority Screening Date: Position is open until filled. For full consideration, apply by November 11th, 2018.


    Starting Date: As soon after hiring process as practical. Tentative start date December 5th, 2018.


    For information about Cheyenne, visit

    Essential Functions

    Essential Functions: 


    LMS Operational Responsibilities and System Functions 

    (Facilitate the overall operation of the College’s LMS system through system maintenance, updates, user maintenance and collaboration with the CET team, necessary departments and vendors.)


    Maintain the current LMS to assure efficiency, stability, and reliable functioning:

    • Complete monthly functionality testing in both TEST and PROD environments
    • Regularly monitor accuracy of data transfers, backup data files for access when needed, and troubleshoot with ITS when needed
    • Investigate announced changes to LMS, analyze impact, research across national users group, prioritize, schedule, and communicate to affected users
    • Implement testing protocol, maintain testing plan as new tools are added, test all integrated tools, and report issues to vendor support
    • Investigate opportunities within the LMS for efficiency, automation, and new functionality to enhance the student and/or faculty experience
    • Communicate product changes to affected users

    Develop, maintain, and support academic technology:

    • Manage assigned academic technology solutions to include upgrades, testing, troubleshooting, vendor liaison, and faculty training
    • Communicate updates to academic technologies to key stakeholders at appropriate times
    • Conduct research on emerging academic technologies, especially those relating to higher education, and make recommendations for software and hardware solutions as appropriate
    • Conduct orientation and training on academic technology tools, including the LMS, for faculty and staff


    Implement major LMS and application modifications (for institutionally driven changes):

    • Attend, contribute to, and as needed facilitate necessary planning meetings for major LMS changes
    • Schedule LMS modifications with consideration for College initiatives
    • Collaborate in planning, evaluating impact, and design of implementation
    • Facilitate, develop, and train CET colleagues in all aspects of LMS testing, environment design, and deployment
    • Schedule, track, and communicate to established stakeholders regarding implementations and changes

    Setup integration of third-party tools in the LMS:

    • Work with vendors to setup LTI tools
    • Communicate with instructors as to status of tool
    • Test for compatibility and application

    Develop and maintain LMS organizational structure and security policies:

    • Provide user account creation and roles management strategies to include unique cases
    • Investigate LMS activity by users as requested
    • Create unique courses in the LMS
    • Manage org units and create new org units (semester, school, section, etc.) as needed

    Technical Responsibilities and User Support Functions:

    (Facilitate user and stakeholder support through training, design support, technical assistance, and responding to stakeholder needs.)


    Provide LMS user support at multiple tiers:

    • Provide assistance via CET help avenues (phone and email) when assigned. Provide Tier 2, Tier 3, and emergent LMS support
    • Serve as primary vendor support contact for LMS at the College
    • Provide on call availability for LMS emergencies


    Collaborate across the College in the identification and application of academic technologies:

    • Work on teams with instructional designers, faculty, and staff on the incorporation of multimedia and external academic technologies into the LMS
    • Work with College stakeholders to integrate high quality, accessible course materials within College policies and procedures and state/federal laws
    • Provide assistance in the selection, development, and use of multimedia, including, but not limited to audio, video, and software for use in content authoring
    • Work with College departments to identify and meet instructional needs with classroom technologies


    Support the integration of academic technologies across all modalities of instruction:

    • Provide one-on-one technical and academic technology support for faculty, staff and CET members
    • Assure help resources for academic technologies are current and readily available for faculty
    • Provide Tier 2 support for faculty, staff, and students for LMS and academic technology issues

    Develop, model, and deliver LMS training:

    • Identify best practices for optimal function
    • Communicate with stakeholders through multiple means (video, announcements, in person trainings, Email, etc.)
    • Assist with the development and conducting of LMS training sessions


    Continuous Improvement / Service to the College :

    (With rapidly advancing technology, methodology, and College practices this position will be active in sustaining relevancy in the field and participating in advancing the College through continuous improvement.)

    • Solicit and employ feedback from affected users
    • Provide status updates to the Director of CET regarding projects, LMS administration, and general status of the areas of responsibility for this position
    • Assist in the research and implementation of all LMS-embedded tools
    • Collaborate with ITS to assure consistent communications between the SIS and the LMS
    • Engage in professional development activities in order to incorporate best practices and current trends into the department functions
    • Maintain up-to-date knowledge of evolving methodologies and practices in the field of responsibility
    • Maintain expertise and professional network through LMS community involvement
    • Participate in collaborative resource development and skills training in support of the statewide LMS
    • Engage in LMS vendor-specific community
    • Support department continuous improvement activities through detailed analysis of current department functions, identification of areas for improvement, support for best-demonstrated practices and implementation of improvement initiatives

    Department Operational Functions:

    (To facilitate the overall department operations and to meet the needs for the various department stakeholders this position will be required to collaborate and support general office operational functions.)


    • Collaborate with state entities and/or groups regarding relevant fields of responsibility
    • As needed, support the overall department operations through providing quality customer service and fielding department inquires; assist with the department projects; and support team members with their individual projects, events, or high workload management
    • Maintain an accurate project log to document workload, to update the Director of CET, and assist in effectively managing office resources
    • Maintain the highest levels of information privacy regulations


    Nonessential Functions:  

    An employee in this position may perform some of these responsibilities on an infrequent basis:

    • Assist in development of annual department budgets
    • Assist in the design and implementation of department best demonstrated practices, workflows, and align with current or emerging community, college, or department needs, as appropriate
    • Assist in the day-to-day management of current CET projects and respond to general department inquiries
    • Assist the College in local, state, regional, or national projects and programs, board, committees or groups when appropriate
    • Solicit feedback and implement suggestions from peers
    • Attend College, division, and program trainings/meetings as required. Overnight travel may be required
    • Provide collegial assistance and mentoring for new employees as related to department functions and area responsibilities
    • Assist with In-Service and other trainings as needed
    • Investigate mobile compatibility of academic technologies


    Knowledge, Skills, and Abilities:

    • Knowledge of LMS design, implementation, maintenance and functionality
    • Knowledge of Federal Educational Rights and Privacy Act (FERPA) and the impact on this position’s essential functions
    • Knowledge of and ability to research and develop materials that respond to precise directives and adhere to complex requirements
    • Advanced working knowledge and ability with personal computing applications – specifically Microsoft Office Suite (e.g., Word, Excel, Outlook, and PowerPoint), Adobe products (e.g., Reader, Professional), databases, and hardware applicable to the assigned area
    • Skill in working with database management software including maintaining data accuracy, integrity and confidentiality
    • Knowledge of principals and best practices associated with continuous improvement, project development, and project management
    • Ability to support time-based requests; able to function effectively in a multi-tasking, fast-paced environment with deadlines, frequent interruptions, and some interpersonal pressure
    • Ability to respond to common inquiries from college faculty and staff, regulatory agencies, vendors, regional business community, and others as may be necessary
    • Ability to effectively and professionally execute the essential functions of this position with proven capabilities in establishing appropriate professional rapport, communicating with courtesy and tact, accurately determine others needs, collecting necessary information, and follow-through when requested
    • Ability to travel when necessary
    • Ability to read and interpret instructions in oral, written, or diagrammatical form (e.g., a flow chart of a process) and consider possible applications of business literature and legal documents


    Physical/Mental Demands: 

    • To successfully perform the essential functions of this position, an employee must be able to maintain appropriate composure and necessary confidentiality with regard to both past and current employee, student, and donor data; documents; issues; etc., and respect privacy needs of employees, students, donors
    • The ability to comply with highly inflexible deadlines is required to successfully perform the essential functions of this position; there will be multiple occurrences of sudden, urgent task completion required
    • While performing the essential functions of this position a variable work schedule may be required including long workdays, evenings, and weekends as needed
    • There may be occurrences of interacting with employees and/or students, past employees and/or students, members of the general public, and others who express opinions and may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately
    • While performing the essential duties of this position, an employee would frequently be required to move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities
    • There may be multiple/daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor
    • An employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds to perform essential functions of this position
    • Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus
    • The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well
    • The noise level in the work environment is usually moderate; however, there may be unexpected instances of somewhat loud sounds



    • Associate's degree from a regionally accredited institution
    • Two years of experience working with a Learning Management System and/or two years’ experience working with multimedia applications, web authoring tools, or computer programming languages
    • Two years’ experience working in higher education


    • Bachelor's degree from a regionally accredited institution in Instructional/Educational Technology or a closely related field of study
    • Four years of experience working with a Learning Management System and multimedia applications (e.g. D2L, ANGEL, Blackboard, Canvas, Adobe Captivate, etc.)
    • Five years’ experience working in higher education





    Equal Opportunity and Affirmative Action Employer


    Laramie County Community College is committed to providing a safe and nondiscriminatory educational and employment environment. The college does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, political affiliation, sexual orientation or other status protected by law. Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The college does not discriminate on the basis of sex in its educational, extracurricular, athletic or other programs or in the context of employment.


    The College has a designated person to monitor compliance and to answer any questions regarding the college’s non-discrimination policies:  Please contact: Title IX and ADA Coordinator, Room 205B, Pathfinder Building, 1400 E College Drive, Cheyenne, WY  82007, 307-778-1217,



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