Laramie County Community College

  • Academic Advisor (Albany County Campus)

    Job Location US-WY-Laramie
    Posted Date 3 months ago(7/12/2018 10:00 AM)
    # of Openings
  • Overview

    The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming.  Our core values include Passion, Authenticity, and the Desire to Make a Difference. 


    Both a cover letter and corresponding resume detailing how you meet the minimum and preferred qualifications for this position are required. You can upload these documents when you create an applicant profile.


    Job Summary: 

    Core responsibilities of this position include:

    The Academic Advisor position is a 12 month, full-time, and benefited position that is located at LCCC’s Albany County  Campus in Laramie, WY. This position is responsible for assisting new and continuing students in clarifying personal, academic, and career goals. Services include advising students holistically, including career choices, curriculum options, majors, course planning, College policies and procedures, personal assistance and referral to community services, and academic support services. This position provides initial academic advising to new degree-seeking students and ongoing advising and support to continuing students.  The population is a typical Community College mix of first-generation, academically underprepared, undecided students as well as high achieving and self-directed students.  Also included, is advising for non-degree-seeking/transfer only students, electronic advising, assistance for financial aid appeals, and specific programs for academic probationary and suspended students.  This position will assist the director with advisor training; make appropriate referrals to campus departments and off-campus agencies when necessary. An individual in this position will develop positive working relationships with faculty, educational leaders on campus, and various departments.  The position requires thorough knowledge of academic and student policies and procedures.  Advisors also collaborate in the planning and presentation of programs such as new student orientation, freshman seminar, parent and family outreach and other college initiatives aimed toward student success. This position will provide career information as part of the exploratory process for students in collaboration with the Career Services Team. Academic Advisors work closely with Career Services, the SAGE TRiO student support services program, and other campus divisions and departments.

    Other tasks may be assigned based on contemporary institutional need.

    LCCC in its strategic plan has identified important Core Values and Aspirational Values, which are inherent in the cultural fabric of the College.  The person fulfilling this role is expected to bear these qualities and advocate for them.



    Compensation: This is a Professional 2 position. Starting salary: $39,729-$45,689/yr.


    Priority Screening Date: For full consideration, apply by August 5th, 2018.  


    Starting Date: Tentative start date September 3rd, 2018. 


    For information about Cheyenne, visit

    Essential Functions

    Essential Functions



    • Develop appropriate, supportive, and productive relationships with students, faculty, and coworkers
    • Read and interpret often complicated policies and procedures and provide guidance to students regarding meeting these requirements
    • Maintain a student advising caseload and take responsibility for the communication and contact with assigned advisees according to set standards
    • Using an intrusive advising model, complete detailed plans of study with students and teach students how to effectively use and execute study plans
    • Respond to vast array and high volume of questions each requiring knowledge of different resources and procedures through phone calls, email, walk-ins, and scheduled appointments
    • Provide best in class customer service including responding to student frustrations/complaints with misunderstanding regarding College policies and procedures
    • Maintain open lines of communication with academic divisions to ensure healthy interaction with faculty that will benefit students
    • Work closely with internal stakeholders such as Admissions, Student Hub, Student Life, Financial Aid, and the Career Center to promote student success
    • Recommend appropriate courses and course load based on students’ academic abilities, personal obligations, and career goals
    • Support and actively participate in conflict resolution/mediation for students and coworkers in accordance with College and department policies/practices. Elevate and communicate concerns when necessary.
    • Communicate/elevate concerns regarding student success, safety, or needs to necessary campus personnel/departments
    • Maintain current subject matter expertise and expand knowledge through engaging in professional development activities in order to incorporate best practices
    • Share knowledge gained through professional development with internal and external stakeholders


    • Develop programs and plans for students on academic probation and work with them to identify problems and solutions to help them accomplish their plans of study
    • Similarly work with students who are on financial aid probation for their academic performance
    • Discuss College academic options with students in crisis and advise students how to proceed appropriately in their best interest
    • Recognize different types of crises and refer students to campus/community resources as deemed appropriate
    • Assist students with choosing an appropriate major through major and career exploration activities
    • Actively work with retention software program to track student behaviors and intervene as needed


    • Teach students how to read course schedules and select course times
    • Demonstrate the use of web registration for students
    • Answer and resolve student questions and concerns regarding registration
    • Support and participate College and department events regarding recruitment, admissions, registration, and graduation as needed


    • Work collaboratively as a team member within the Student Planning & Success team and Student Services in general
    • Develop a file for each student and document student meetings according to set standards
    • Track students through the Colleague system according to set standards
    • Maintain liaison role with academic departments
    • Work collaboratively to design processes to meet student and College needs
    • Collaborate with and support College departments and programs through completing applicable forms, procedures, trainings, and responding to requests

    Nonessential Functions:  

    An employee in this position may perform some of these responsibilities on an infrequent basis:

    • May assist in the design, implementation, and continuous development of academic advising models as aligned with current or emerging community, state, or national needs
    • Advise student clubs or groups as appropriate
    • Assist the College with internal, local, state, regional, or national projects, committees, boards, or groups when appropriate
    • Solicit feedback and implement suggestions from students and peers
    • Keep informed of current trends and new approaches in the field of work via professional development activities
    • As required attend college, division, and program trainings/meetings. Overnight travel may be required.
    • Provides collegial assistance and mentoring for new employees within discipline area, as needed

    Knowledge, Skills, and Abilities

    Knowledge of:

    • College student development theory
    • Understanding of higher education theory and foundations
    • Understanding of curriculum and degree paths
    • Basic office equipment including (but not limited to) personal computer and associated peripherals, fax machine, multi-line telephone, voice recorders, and other electronic devices 


    • Excellent customer service skills; ability to communicate clearly with a variety of people in one-to-one and small group settings – either face-to-face, by telephone, or by other electronic means – ability to communicate in an informative manner, effectively listen, and be able to handle escalating situations with concern and confidence
    • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
    • Crisis Intervention Skills
    • Conflict Mediation


    • Ability to support time-based requests; able to function effectively in a multi-tasking, fast-paced environment with deadlines, frequent interruptions, and some interpersonal pressure
    • Ability to effectively and professionally execute the essential functions of this position with proven capabilities in establishing appropriate professional rapport, communicating with courtesy and tact, accurately determine other’s needs, collecting necessary information, and follow-through when requested
    • The ability to remain calm in crisis situations with high levels of emotional distress and to communicate and seek out effective resources to resolve the situation
    • Ability to read and interpret instructions in oral, written, or diagrammatical form (e.g., a flow chart of a process) and consider possible applications of business literature and legal documents
    • Personal computing applications – specifically Microsoft Office Suite (e.g., Word, Excel, Outlook, and PowerPoint), Adobe products (e.g., Reader, Professional), as well as database management systems
    • Ability to travel when necessary
    • Ability to comply with highly inflexible deadlines is required to successfully perform the essential functions of this position; there will be multiple occurrences of sudden, urgent tasks requiring completion

    Physical/Mental Demands: 

    • To successfully perform the essential functions of this position, an employee must be able to maintain appropriate composure and necessary confidentiality with regard to both past and current employee, student, and donor data; documents; issues; etc., and respect privacy needs of employees, students, donors
    • The ability to comply with highly inflexible deadlines is required to successfully perform the essential functions of this position; there will be multiple occurrences of sudden, urgent task completion required
    • While performing the essential functions of this position a variable work schedule may be required including long work days, evenings, and some weekends as needed
    • There may be occurrences of interacting with employees and/or students, past employees and/or students, members of the general public, and others who express opinions, may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations
    • While performing the essential duties of this position, an employee would frequently be required to move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities
    • There may be multiple/daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor
    • An employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds to perform essential position functions
    • Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus
    • The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well
    • The noise level in the work environment is usually moderate; however, there may be unexpected instances of somewhat loud sounds



    • Bachelor’s degree in counseling, social sciences, student services, or related field
    • Two years of experience in advising (or similar experience) in higher education


    • Master’s degree in counseling, student services, or related field
    • One year of experience career coaching
    • One year of experience working with at-risk student populations
    • Bilingual in Englsih and Spanish




    Equal Opportunity and Affirmative Action Employer


    Laramie County Community College is committed to providing a safe and nondiscriminatory educational and employment environment. The college does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, political affiliation, sexual orientation or other status protected by law. Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The college does not discriminate on the basis of sex in its educational, extracurricular, athletic or other programs or in the context of employment.


    The College has a designated person to monitor compliance and to answer any questions regarding the college’s non-discrimination policies:  Please contact: Title IX and ADA Coordinator, Room 205B, Pathfinder Building, 1400 E College Drive, Cheyenne, WY  82007, 307-778-1217,



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