Laramie County Community College

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Specialist, Systems & Technology Support

Specialist, Systems & Technology Support

ID 
2017-2141
# of Openings 
1
Job Location 
US-WY-Cheyenne
Posted Date 
7/17/2017

More information about this job

Overview

The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming.  Our core values include Passion, Authenticity, and the Desire to Make a Difference. 

 

A cover letter detailing how you meet the minimum and preferred qualifications for this position is required. You can upload a cover letter when you create an applicant profile.

 

Job Summary:

The position Specialist, Systems and Technology Support provides, along with the entire ITS team, Integrated Technology Support services throughout the whole campus community. The ITS team strives to provide reliable, current, and functional hardware, networks, and services while meeting the college’s technological needs in a continuously advancing sector. These support services include but are not limited to: monitoring the daily performance and troubleshooting of campus computers; responding and resolving inquiries regarding computer software and hardware problems; installation of equipment for employee and student use, performing proper setup of hardware, operating systems, and software; train college employees on the use of personal computers; monitor, troubleshoot, and maintain campus servers; assist the Network Administrator; analyze, test, perform maintenance and troubleshoot campus systems with minimal interruption of service; complete necessary documentation for work performed; and assist in inventory of software and hardware. This position will work closely with the entire ITS team to support campus network, hardware, and software needs and requires on call service to respond to technology emergencies and to perform updates outside of high usage hours.

Laramie County Community College (LCCC) has one central Integrated Technology Services department, which serves approximately 1,700 computers including workstations and servers located in offices, student labs, and server rooms.

LCCC in its strategic plan has identified important Core Values and Aspirational Values, which are inherent in the cultural fabric of the College.  The person fulfilling this role is expected to bear these qualities and advocate for them.    http://lccc.wy.edu/StrategicPlan/index.aspx#goal1

 

Benefits: This is a full time, Classified position. For full listing of benefits, visit Benefits.

 

Priority Screening Date: Position is open until filled.

 

For information about Cheyenne, visit http://www.lccc.cc.wy.us/about/welcome.

Essential Functions

Essential Functions: 

  • Install, inspect, maintain and repair campus computers, servers, and Local Area Networks (LAN) hardware and software
  • Field user feedback and issues with a variety of equipment or software; troubleshoot and resolve hardware and application problems
  • Train college employees in the use of PCs and applicable software
  • Monitor the daily performance, troubleshoot, and maintain campus systems, hardware, and Windows Servers
  • Create documentation, complete forms and generate reports as necessary for applicable work processes and policies
  • Work closely with Audio/Visual support team for equipment, hardware and software compatibility and function
  • Install new hardware or software systems or components, ensuring integration with existing network systems
  • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification
  • Report on the status of the assigned work area including applicable projects, concerns, resources, and timelines
  • Test computer software or hardware, using standard diagnostic testing equipment and procedures
  • Train users in procedures related to network applications software or related systems
  • Be available for on-call and emergency service including nights, weekends, and holidays
  • Confer with team members, users, and management to establish requirements for new systems or modifications and future performance of campus systems
  • Keep current on technological advances and upgrades
  • Assist in keeping an accurate inventory of software and hardware for the college
  • Serve on project teams to advance the campus’ technological status
  • Other tasks may be assigned based on contemporary institutional need

Nonessential Functions:  

An employee in this position may perform some of these responsibilities on an infrequent basis.

  • Overnight travel to conferences, trainings, symposiums, and professional development opportunities
  • Attend and support Program, Department, and College functions
  • Serve and participate in college committees and projects, when assigned

Knowledge, Skills, and Abilities:

  • Advanced knowledge of installation, maintenance, repair, and troubleshooting of computer hardware, software, and network systems
  • Advanced working knowledge and ability with personal computing applications – specifically Microsoft Office Suite (e.g., Word, Excel, Outlook, and PowerPoint), Adobe products (e.g., Reader, Professional), as well as database management systems
  • Ability to read and interpret instructions in oral, written, or diagrammatical form (e.g., a flow chart of a process). Ability to read, interpret and consider possible applications of policies, procedures, and technical documents related to the field of work
  • Strong interpersonal and communication skills; and the ability to work effectively with a wide range of constituencies in a diverse community
  • Skills and abilities to perform as an organized, self-starter, and able to handle expeditiously, accurately, and confidentially the rapid receipt of communications from all sources—written, email, voice mail, one-on-one with attention to detail; able to act on own initiative while exercising reasonable judgment
  • Ability to represent the college at appropriate meetings and planning sessions as they relate to the assigned area of responsibility
  • Excellent customer service skills; ability to communicate clearly with a variety of people, in one-to-one and small group settings – either face-to-face, by telephone, or by other electronic means – ability to communicate in an informative manner, effectively listen, and be able to handle escalating situations with concern and confidence
  • Ability to perform the essential functions of this position and to adapt to a rapidly advancing and changing industry
  • Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Skill in Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes
  • Ability to travel when necessary

Physical/Mental Demands: 

·         To successfully perform the essential functions of this position, an employee must be able to maintain appropriate composure and necessary confidentiality with regard to both past and current employee, student, and donor data; documents; issues; etc., and respect privacy needs of employees, students, donors

  • The ability to comply with highly inflexible deadlines is required to successfully perform the essential functions of this position; there will be multiple occurrences of sudden, urgent task completion required
  • While performing the essential functions of this position a variable work schedule may be required including long work days, evenings, early mornings, and weekends as needed
  • There may be occurrences of interacting with employees and/or students, past employees and/or students, members of the general public, and others who express opinions, may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations

·         While performing the essential duties of this position, an employee would frequently be required to move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities

  • There may be multiple/daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor
  • An employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 50 pounds to perform essential position functions. Assisted lift technique is required for all lifts over 50 pounds
  • Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus
  • The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well
  • The noise level in the work environment is usually moderate; however, there may be unexpected instances of somewhat loud sounds

Qualifications

Minimum:

  • Associate’s degree from an accredited institution in Computer Science, Computer Information Systems, or related field. The college will also consider a combination of education, training, certification or experience equivalent to the above associate degree; a high school diploma, GED, or equivalent will be required when substituting alternate experience for an Associate’s degree
  • Two (2) years of the latest PC and LAN hardware and application experience

Preferred:

  • Bachelor’s degree from an accredited institution in Computer Science, Computer Information Systems, or related field
  • Microsoft Certifications (MCSE, Windows server, etc.)
  • Experience with VMware vSphere, Citrix XenDesktop, Apple Server environment
  • Advanced networking knowledge and experience (Cisco, etc.)
  • Experience in an educational environment

 

LCCC DOES NOT SPONSOR H1B VISAS.

  

Equal Opportunity and Affirmative Action Employer

 

Laramie County Community College is committed to providing a safe and nondiscriminatory educational and employment environment. The college does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, political affiliation, sexual orientation or other status protected by law. Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The college does not discriminate on the basis of sex in its educational, extracurricular, athletic or other programs or in the context of employment.

 

The College has a designated person to monitor compliance and to answer any questions regarding the college’s non-discrimination policies:  Please contact: Title IX and ADA Coordinator, Room 205B, Pathfinder Building, 1400 E College Drive, Cheyenne, WY  82007, 307-778-1217,TitleIX_ADA.Coordinator@lccc.wy.edu.

 

http://lccc.wy.edu/

http://www.lccc.wy.edu/about/humanresources