Laramie County Community College

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Support Specialist, Financial Aid

Support Specialist, Financial Aid

ID 
2017-2097
# of Openings 
1
Job Location 
US-WY-Cheyenne
Posted Date 
5/5/2017

More information about this job

Overview

The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming.  Our core values include Passion, Authenticity, and the Desire to Make a Difference. 

 

 

This is a part-time position. Hours are variable, approximately 15 to 19 hours per week. 

 

Job Summary: 

The Support Specialist, Part-time Financial Aid position is responsible for assisting the department with routine tasks that support the day-to-day operations of the department. These tasks include but are not limited to clerical work such as filing, scanning, sorting, copying and delivering paperwork; database input support; providing general information regarding financial aid programs; answering phones; providing general customer service; supporting special projects; and overall assisting the operational functions of the department. The Support Specialist assists the Assistant Director and Director with meeting Department, Division and College goals. Individuals in this position will be expected to represent the Department and LCCC in a professional manner.

 

Other tasks may be assigned based on contemporary institutional needs.

 

Compensation: $10.03 per hour, commensurate with experience.

 

Screening Date: Open until filled.

 

Start Date: As soon as practical after offer is made.

 

Essential Functions

    • Scanning and accurately linking documents to appropriate Colleague ID using imaging software
    • Generate, process, receive, and send communication via mail, email, or database correspondence
    • General office support such as answering phones, transporting documents across campus, providing general customer service, and assisting with operational functions of the department
    • Support data entry and database management for the department
    • Provide general information regarding financial aid services and programs
    • Assist the Assistant Director and Director with meeting Departmental, Division, and College goals

    Nonessential Functions:  

  • An employee in this position may perform some of these responsibilities on an infrequent basis

  • Infrequent travel to training and conferences

  • Knowledge, Skills, and Abilities:

    • Advanced working knowledge and ability with personal computing applications – specifically Microsoft Office Suite (e.g., Word, Excel, Outlook, and PowerPoint), Adobe products (e.g., Reader, Professional), as well as database management systems. Experience with Ellucian Colleague, Perceptive Content, and STARS preferred
    • Ability to read and interpret instructions in oral, written, or diagrammatical form (e.g., a flow chart of a process). Ability to read, interpret and consider possible applications of business literature and legal documents
    • Skills and abilities to perform as an organized, self-starter, and able to handle expeditiously, accurately, and confidentially the rapid receipt of communications from all sources—written, email, voice mail, one-on-one with attention to detail; able to act on own initiative while exercising reasonable judgment
    • Excellent customer service skills; ability to communicate clearly with a variety of people, in one-to-one and small group settings – either face-to-face, by telephone, or by other electronic means – ability to communicate in an informative manner, effectively listen, and be able to handle escalating situations with concern and confidence
    • Ability to support time-based requests; able to function effectively in a multi-tasking, fast-paced environment with deadlines, frequent interruptions, and some interpersonal pressure
    • Knowledge of basic office equipment including (but not limited to) personal computer and associated peripherals, fax machine, multi-line telephone, voice recorders, and other electronic devices

    Physical/Mental Demands: 

  • To successfully perform the essential functions of this position, an employee must be able to maintain appropriate composure and necessary confidentiality with regard to both past and current employee, student, and donor data; documents; issues; etc., and respect privacy needs of employees, students, donors.

    • The ability to comply with highly inflexible deadlines is required to successfully perform the essential functions of this position; there will be multiple occurrences of sudden, urgent task completion required.
    • While performing the essential functions of this position a variable work schedule may be required including long work days, evenings, and weekends as needed.
    • There may be occurrences of interacting with employees and/or students, past employees and/or students, members of the general public, and others who express opinions, may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations.

    ·         While performing the essential duties of this position, an employee would frequently be required to move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities.

    • There may be multiple/daily instances of prolonged sitting and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor.

    ·         An employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds to perform essential position functions.

    ·         Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus.

    • The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well
    • The noise level in the work environment is usually moderate; however, there may be unexpected instances of somewhat loud sounds

Qualifications

Minimum:

  • High School Diploma or Equivalent

Preferred:

  • Associate’s Degree from an accredited institution in a related field of study
  • One year working in office setting required

 

LCCC DOES NOT SPONSOR H1B VISAS.

 

Equal Opportunity and Affirmative Action Employer

 

Laramie County Community College is committed to providing a safe and nondiscriminatory educational and employment environment. The college does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, political affiliation, sexual orientation or other status protected by law. Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The college does not discriminate on the basis of sex in its educational, extracurricular, athletic or other programs or in the context of employment.

 

The College has a designated person to monitor compliance and to answer any questions regarding the college’s non-discrimination policies:  Please contact: Title IX and ADA Coordinator, Room 205B, Pathfinder Building, 1400 E College Drive, Cheyenne, WY  82007, 307-778-1217,TitleIX_ADA.Coordinator@lccc.wy.edu.

 

 

http://lccc.wy.edu/

http://www.lccc.wy.edu/about/humanresources